Privacy Policy

At Wings Over, we are deeply committed to protecting the privacy and personal information of every individual who interacts with our website, services, and food-related offerings. This Privacy Policy is designed to clearly explain how we collect, use, store, share, and protect your personal information when you visit wingsover-chicken.click or engage with any of our digital or physical services. By using our website or services, you acknowledge and agree to the practices described in this Privacy Policy. We encourage you to read this document carefully and contact us with any questions or concerns.

This Privacy Policy applies to all users located in the United States and is drafted in compliance with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant consumer protection regulations. If you are a California resident, you have specific rights detailed in the sections below.

1. Who We Are

Wings Over is a food service business operating in the United States. We provide food-related products and services through our website and physical locations. For all privacy-related matters, you may contact us using the information below:

We act as the data controller for all personal information collected through our website and services. This means we are responsible for determining how and why your personal data is processed.

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of information we collect are described below:

2.1 Personal Information You Provide Directly

When you interact with our website, place an order, create an account, or contact us, you may voluntarily provide personal information, including but not limited to:

• Identity Information: Full name, username, or similar identifiers
• Contact Information: Email address, telephone number, mailing address, and billing address
• Account Credentials: Username and password for any registered account
• Payment Information: Credit card details, debit card numbers, billing addresses, and other payment-related data (processed securely through third-party payment processors)
• Order Information: Details of food items ordered, special dietary requests, delivery instructions, and order history
• Communications: Messages, feedback, complaints, and inquiries you send to us via email, contact forms, or other channels
• Marketing Preferences: Your preferences for receiving promotional communications from us

2.2 Information Collected Automatically

When you access and use our website, certain information is automatically collected through cookies, web beacons, log files, and similar tracking technologies:

• Usage Data: Pages visited, links clicked, time spent on pages, search queries, and browsing patterns on our website
• Device Information: IP address, browser type and version, operating system, device type (mobile, tablet, desktop), screen resolution, and language settings
• Location Data: Approximate geographic location derived from your IP address or, with your permission, precise GPS location to facilitate delivery services
• Referral Data: The URL of the website or platform that referred you to our website
• Session Data: Duration of website sessions, entry and exit pages, and interaction patterns
• Cookie Data: Information stored by cookies and similar tracking technologies as described in our Cookie section below

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social Media Platforms: If you interact with us or log in via social media platforms (such as Facebook, Instagram, or Google), we may receive profile information consistent with your privacy settings on those platforms
• Delivery and Logistics Partners: Information necessary to process and complete your food delivery orders
• Analytics Providers: Aggregated and anonymized data about website performance and user behavior
• Payment Processors: Transaction confirmation and fraud prevention data
• Marketing Partners: Information to improve our advertising campaigns and reach relevant audiences

2.4 Sensitive Information

We do not intentionally collect sensitive personal information such as social security numbers, government-issued identification numbers, financial account information beyond what is necessary for payment processing, genetic or biometric data, health or medical information, or information about racial or ethnic origin. Please do not send us such information unless explicitly requested.

3. How We Use Your Information

Wings Over uses your personal information for the following purposes, each of which is supported by a legitimate legal basis as applicable under federal and state laws:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including preparation and delivery arrangements
• Creating and managing your user account
• Processing payments and handling billing inquiries
• Sending order confirmations, receipts, and delivery status updates
• Providing customer support and resolving complaints or disputes
• Personalizing your experience based on your order history and preferences

3.2 Business Operations and Improvements

• Analyzing usage patterns to improve our website functionality and user experience
• Monitoring and maintaining the security and performance of our digital platforms
• Conducting internal research, data analysis, and business intelligence
• Developing new menu items, products, or services based on customer feedback and demand
• Ensuring compliance with applicable laws, regulations, and internal policies

3.3 Marketing and Communications

• Sending promotional emails, newsletters, special offers, and updates about Wings Over products and services — only where you have opted in or where permitted by applicable law
• Delivering targeted advertising on third-party platforms based on your interests and browsing behavior
• Conducting surveys, contests, and sweepstakes
• Communicating changes to our menu, policies, or service terms

3.4 Legal and Safety Purposes

• Complying with legal obligations under federal, state, and local laws
• Enforcing our Terms of Service and other applicable agreements
• Detecting, preventing, and investigating fraud, unauthorized access, and other security incidents
• Responding to lawful requests from courts, government authorities, and law enforcement agencies
• Protecting the rights, property, and safety of Wings Over, our employees, customers, and the public

4. How We Share Your Information

We respect the confidentiality of your personal information and do not sell, rent, or lease your data to unrelated third parties for their own marketing purposes. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers who assist us in operating our business and delivering services to you. These providers are contractually obligated to protect your information and may only use it for the specific purposes we direct. Categories of service providers include:

• Payment Processors: To securely handle credit and debit card transactions
• Delivery and Logistics Companies: To coordinate food delivery to your location
• Cloud Hosting and IT Infrastructure Providers: To store data and operate our website and systems
• Email and Communication Platforms: To send transactional and marketing emails
• Analytics Providers: Such as Google Analytics, to understand website performance and user behavior
• Advertising Networks: To display relevant advertisements on our behalf
• Customer Support Tools: To manage customer inquiries and support tickets

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid legal processes, including:

• Compliance with federal or state laws, regulations, or court orders
• Responding to lawful subpoenas, warrants, or government investigations
• Cooperation with law enforcement authorities when necessary to protect public safety
• Enforcement of our legal rights or defense against legal claims

4.3 Business Transfers

In the event that Wings Over undergoes a merger, acquisition, sale of assets, bankruptcy, or similar corporate transaction, your personal information may be transferred to the successor entity as part of that transaction. We will notify you via email or a prominent notice on our website if such a transfer occurs and your data becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with other third parties when you have explicitly provided your consent for such sharing.

4.5 Aggregated and Anonymized Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, analytics, marketing, or other business purposes.

5. Cookies and Tracking Technologies

Our website uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising.

5.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our website, enabling core functions such as security, shopping cart functionality, and account access
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymized data about page visits, traffic sources, and user behavior
• Functional Cookies: Remember your preferences such as language, location, and login details to provide a more personalized experience
• Targeting and Advertising Cookies: Used to deliver advertisements relevant to your interests and to measure the effectiveness of our marketing campaigns

5.2 Managing Your Cookie Preferences

You have the right to accept or reject non-essential cookies. You can manage your cookie preferences through:

• Our cookie consent banner displayed upon your first visit to the website
• Your browser settings (most browsers allow you to refuse or delete cookies)
• Third-party opt-out tools such as the Network Advertising Initiative Opt-Out or Digital Advertising Alliance Opt-Out

Please note that disabling certain cookies may impact the functionality and performance of our website. For detailed information about our use of cookies, please refer to our full Cookie Policy available on our website.

6. Data Security

Protecting your personal information is a top priority at Wings Over. We implement a comprehensive range of technical, administrative, and physical security measures to safeguard your data against unauthorized access, disclosure, alteration, or destruction.

6.1 Security Measures We Employ

• Encryption: All data transmitted between your browser and our website is protected using SSL/TLS encryption (HTTPS protocol)
• Secure Payment Processing: Payment card information is handled by PCI DSS-compliant third-party payment processors and is never stored on our servers
• Access Controls: Access to personal data is restricted to authorized personnel who require it to perform their job functions, enforced through role-based access controls
• Password Protection: User account passwords are stored using industry-standard hashing algorithms
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing of our systems
• Incident Response: We maintain a documented incident response plan to address any potential data breaches promptly and effectively
• Employee Training: All staff who handle personal data receive regular training on data protection best practices

6.2 Limitations of Security

While we take data security seriously and employ robust protective measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your information. In the event of a data breach that affects your rights and freedoms, we will notify affected individuals and relevant authorities in accordance with applicable laws, including any state-specific data breach notification requirements.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements.

7.1 Retention Periods

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention and disposal procedures.

8. Your Privacy Rights

Depending on your state of residence within the United States, you may have the following rights with respect to your personal information:

8.1 General Rights Available to All Users

• Right to Know / Access: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the purposes for which it is used, and the categories of third parties with whom it is shared
• Right to Correction: You have the right to request that we correct inaccurate or incomplete personal information we hold about you
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain exceptions (such as legal obligations or ongoing transactions)
• Right to Opt Out of Marketing: You may opt out of receiving promotional communications from us at any time by following the unsubscribe instructions in any marketing email or by contacting us directly
• Right to Data Portability: Where technically feasible, you may request that we provide your personal information in a structured, commonly used, and machine-readable format

8.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a California resident, you have the following additional rights under the CCPA as amended by the CPRA (effective January 1, 2023):

• Right to Know About Data Collection: Right to know what personal information is collected, used, disclosed, or sold about you
• Right to Opt Out of Sale or Sharing: Right to opt out of the sale of your personal information or the sharing of your personal information for cross-context behavioral advertising
• Right to Limit Use of Sensitive Personal Information: Right to limit the use and disclosure of sensitive personal information to purposes necessary for providing our services
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. We will not deny goods or services, charge different prices, or provide a different level of service because you exercised your privacy rights
• Authorized Agent: You may designate an authorized agent to submit requests on your behalf. We may require verification of the agent's authority

8.3 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using one of the following methods:

• Email: [email protected]
• Website: wingsover-chicken.click

We will respond to your request within 45 days of receipt, as required by California law. In complex cases, we may extend this period by an additional 45 days with prior notice. We may need to verify your identity before processing your request by asking you to provide information that matches our records. We will not charge a fee for processing your request unless it is excessive, repetitive, or manifestly unfounded.

9. Children's Privacy

Our website and services are intended exclusively for individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13, in accordance with the Children's Online Privacy Protection Act (COPPA).

If you are under the age of 18, you are not permitted to use our website, create an account, or submit personal information to us. If you are between 13 and 17 years of age, please obtain parental or guardian consent before accessing our website.

If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will take immediate steps to delete such information from our records. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] so we can take appropriate action.

10. International Data Transfers

Wings Over is headquartered in the United States, and your personal information is primarily processed and stored within the United States. However, in the course of our operations, some of our third-party service providers (such as cloud hosting platforms, analytics providers, and marketing tools) may process your data in other countries.

When your personal information is transferred internationally, we take steps to ensure that appropriate safeguards are in place to protect your data and maintain standards consistent with applicable US privacy laws. These safeguards may include:

• Entering into data processing agreements with service providers that include appropriate data protection clauses
• Ensuring that international transfers to countries outside the United States meet applicable legal standards
• Using service providers that participate in recognized cross-border data transfer frameworks

By using our website and services from outside the United States, you acknowledge that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your home country.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, platforms, or services that are not owned or operated by Wings Over. These may include social media platforms, delivery service partners, payment gateways, or other food-related services. This Privacy Policy applies solely to our website and services.

We strongly encourage you to review the privacy policies of any third-party websites you visit through links on our website. Wings Over is not responsible for the privacy practices, content, or security of third-party websites and has no control over how those websites collect, use, or share your information.

12. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activities tracked. At this time, our website does not respond to DNT signals because there is no uniform standard for how companies should respond to such signals. We will continue to monitor developments in this area and update our practices as needed.

However, you can manage your tracking preferences through our cookie consent tools and the opt-out mechanisms described in Section 5 of this Privacy Policy.

13. Marketing Communications and Opt-Out

With your consent (or where otherwise permitted by applicable law), we may send you promotional emails, newsletters, special offers, and other marketing communications about Wings Over products, services, events, and promotions.

13.1 How to Opt Out

You can opt out of receiving marketing communications from us at any time by:

• Clicking the "Unsubscribe" link in any marketing email we send you
• Contacting us directly at [email protected] and requesting removal from our marketing lists
• Updating your communication preferences in your account settings (if applicable)

Please note that even if you opt out of marketing communications, we may still send you transactional and service-related communications, such as order confirmations, receipts, and important account notifications.

13.2 Text Message Marketing

If you have opted in to receive text message marketing from us, you can opt out at any time by replying "STOP" to any marketing text message. Standard message and data rates may apply.

14. How to File a Complaint

If you believe your privacy rights have been violated, we encourage you to contact us first so we can address your concerns directly. We take all privacy complaints seriously and will investigate and respond to your complaint within a reasonable timeframe.

14.1 Contact Wings Over

To submit a privacy complaint, please contact us at:

14.2 Filing a Complaint with Regulatory Authorities

If you are not satisfied with our response to your complaint, or if you believe your rights under applicable law have been violated, you have the right to file a complaint with the relevant regulatory authority:

• Federal Trade Commission (FTC): The FTC enforces consumer protection laws, including privacy-related deceptive practices under the FTC Act. You may file a complaint at reportfraud.ftc.gov or call 1-877-FTC-HELP (1-877-382-4357).
• California Privacy Protection Agency (CPPA): California residents may file complaints related to CCPA/CPRA violations with the California Privacy Protection Agency at cppa.ca.gov.
• State Attorney General: You may also contact your state's Attorney General office for guidance on filing a privacy-related complaint in your jurisdiction.

15. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our business practices, legal obligations, or technological developments. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website informing you of the changes
• Send an email notification to registered users (where we have your email address and where required by law)

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acknowledgment of the updated policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us. We are committed to addressing your inquiries promptly and transparently.